January 7, 2010 
Around Christmas time, my boss ordered a new Dell laptop for his wife. Unfortunately, on the date it was supposed to arrive, he found that the order had not been processed. Additionally, he hadn’t been contacted about the matter. WTF!? He spent the morning on the phone getting bounced around, placed on hold and over [...]
Keep Reading → November 19, 2009 
If you know me, you know I have a bit of a salsa dancing addiction. If you didn’t… My name is Resa. I have a problem. I dance salsa incessantly. Fortunately, it’s actually a pretty amazing habit and the only harm I’m doing is on my knees.. and my sleep cycle.. Since I started dancing, [...]
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